Raycom Media

IS Assistant

ID
2017-7261
# of Openings
1
Department
Tech-Eng-IT-Ops
Employment Status
Regular Full-Time
Work Days
Mon - Fri
Work Hours
40

Job Overview

WMC - IS Assistant

 

In this role, you will act as a liaison between technical and non-technical people within the station. Candidates for this position must have strong customer service and communication skills, both written and oral. Excellent organizational skills are a must for this fast paced, high visibility location.

 

• Troubleshoot and resolve hardware, connection, printer and software issues reported to the Service Desk

• Be willing to carry cell phone and be available to offer 24x7 Support

• Update network applications and sofware as required

• Maintain daily tape backup and off-site tape storage

• Troubleshoot and resolve all problems encountered with hardware and software. Escalate requests to the appropriate party, as needed. Replace or repair defective parts and equipment.

• Provide support to the Technology team

• Conduct briefings and demonstrations for users to enhance system productivity

• Assist in the development of training coursework and materials

• Maintain and expand knowledge base in area of expertise

• Attend courses to develop and keep skills and knowledge current

• Comply with continuing education requirements

• Increase efficiencies, technical ability and interpersonal skills

• Perform routine server monitoring and performance benchmarking

• Monitor and remove virus, spyware, and other non-authorized software

• Complete special projects as requested

 

Qualifications:
• Associate’s degree in Computer Technology or related field. Certifications such as MCP, A+ preferred.
• Minimum of two (2) to four (4) years prior experience with providing workstation support.
• The ability to prioritize, be attentive to details, maintain confidentiality, and provide exceptional client service is required. Demonstrated communication, interpersonal, organizational, analytical, problem-solving and computer skills required.
• A sense of urgency and a commitment to timely completion of projects. Attention to detail along with a commitment to quality and confidentiality.
• Able to work on and ladder and lift at least 50 pounds.

 

Qualified applicants, apply online and attach resume with cover letter.  Pre-employment drug screen required. No phone calls please.  EOE-M/F/D/V

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