KFDA - Success Manager
This position will be responsible for maximizing client relationships and services for specific accounts by serving as the primary point of contact for the client as the internal liaison between Media Sales Consultants Media Planners, Research Director and other resource personnel. This position is the key owner of the post-sale client experience and the key overseer of campaign implementation and performance.
•Oversees the daily management of assigned accounts that meet specific criteria
•Executes regular touch points with clients at campaign inception and throughout the lifetime of the client relationship
•Identifies up-sell opportunities within an account's marketing strategy and passes them along to the Media Sales Consultant for presentation to the client.
•Develops and maintains working relationships with key contacts and team members in all functional area
•Coordinates and monitors development of artwork, ad copy and proofs with creative team to ensure successful execution of the client's advertising campaign
•Receives, compiles and presents campaign performance reports to client; makes recommendations as necessary
•Stays abreast of client's marketing needs: strategy, audience, objective and ROI expectations.
•Proven self-starter with a natural curiosity toward business solutions and customer positioning
•Mix of analytical ability to see trends in data and ability to influence customer behavior using results
•Passionate about improving and innovating the customer experience
•Desire for future growth and advancement in media sales and customer solutions
Skills and qualifications: •Minimum 2+ years of customer engagement experience in the area of marketing/advertising
•Minimum 2+ years of project and customer management experience. Matrix or Sales Force experience, a plus
•Demonstrated ability to communicate clearly with decision makers with various talk tracks depending on expertise level
•Critical thinking skills including data analysis and ability to position findings to customer with actionable steps
•Ability to understand customer environments and re-sell Raycom Media's value proposition continually and influence decision makers
•Fluent in Excel, Power-Point, analytics and research tools
•Advanced communication, presentation, analytical, and organisational skills
•Proven ability to manage projects in a changing, fast-paced environment
Qualified applicants, please apply on-line and attach resume with cover letter. Drug screen required. No phone calls please. EOE-M/F/D/V