Raycom Media

  • Success Manager

    # of Openings
    Employment Status
    Regular Full-Time
    Work Days
    Work Hours
    8:30am - 5pm
  • Job Overview

    WTOC-TV, the CBS and Raycom Media affiliate in beautiful Savannah is seeking a full-time Success Manager.


    This position will be responsible for maximizing client relationships and services for specific accounts by serving as the primary point of contact for the client as the internal liaison between Media Sales Consultants and Media Planners, Research hub and other resource personnel. This position will report to the Local Sales Manager and is the key owner of the post-sale client experience and the key overseer of campaign implementation and performance. Ideal candidate will be a proven self-starter with a natural curiosity toward business solutions, and be passionate about improving and innovating the customer experience. Skills and qualifications include minimum 2+ years of customer engagement experience, strong administrative skills, detail orientated, strong communication skills and proven ability to manage projects in a changing, fast-pace environment. College degree preferred or equivalent in years of experience.


    Responsibilities Include:

    • Oversees the daily management of assigned accounts that meet specific criteria.
    • Executes regular touch points with clients at campaign inception and throughout the lifetime of the client relationship.
    • Handles all makegoods, order entry, proposals and manage the CRM tool (Client Relationship Management).
    • Identifies up-sell opportunities within an account's marketing strategy and passes them along to the Media Sales Consultant for presentation to the client.
    • Coordinates and monitors development of artwork, ad copy and proofs with creative team to ensure successful execution of the client's advertising campaign.
    • Stays abreast of client's marketing needs:  strategy, audience, objective and ROI expectations.
    • Proven self-starter with a natural curiosity toward business solutions and customer positioning.


    Qualified applicants may apply online and attach resume with cover letter to https://careersraycommedia.icims.  No phone calls or emails please.  EOE-M/F/D/V


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