WLBT, Jackson’s NBC Affiliate is looking for a detail oriented, solution minded Client Success Specialist to work in a fast-paced environment and offer reliable support to the sales team as well as work closely with Transactional AE’s and management. The ideal candidate is very organized, can work well under pressure and understands how to prioritize and manage time wisely.
Work closely with Transactional Account Executives at the station to provide complete customer service to all clients. The Client Success Specialist will be responsible for maintaining regular contact with transactional customers and ensuring that all orders and contracts are booked and run correctly. Responsibilities also include updating customers on program changes, ratings delivery, and overall performance of each campaign to ensure success.
Relay maintenance of contracts to agencies where action is required, including, but not limited to spot make goods, program changes and under delivery weight.
Maintaining and updating Matrix (or other CRM data base) on a regular basis to track contact information, account activity, and revenue performance.
Work closely with Traffic department to solve any missing copy, open scheduling issues including copy and media resolution, order validation and dispute resolution.
Complete necessary steps to process new client set ups in Wide Orbit.
Organize sales presentations and ensure that all sales presentation materials are prepared prior to deadlines.
Understanding of ratings and audience within both broadcast and digital is a plus to maximize opportunity with clients.
Travel with sales teams to local and national agencies when necessary.